Last Updated: September 1, 2026
Orders are processed after successful payment confirmation and verification of order details. Processing time may vary depending on product availability, order volume and operational circumstances.
Customers are responsible for providing a complete and accurate delivery address, including name, phone number and postal code. Damella is not responsible for delivery issues caused by incorrect or incomplete address information supplied by the customer.
Estimated delivery timelines may vary depending on delivery location, product availability, courier partner, weather, public holidays and other circumstances. Any delivery estimate shown at checkout or communicated after order confirmation is an estimate and not an absolute guarantee.
Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
Where tracking is available, tracking details may be shared through the email address or phone number provided during checkout.
The courier partner may make one or more delivery attempts. Customers should ensure that someone is available to receive the order at the provided delivery address.
Delivery may be delayed due to circumstances outside Damella's reasonable control, including extreme weather, natural events, transportation disruptions, courier delays, public holidays or incorrect address details.
If a package appears damaged at delivery, customers should document the condition of the package and contact Damella promptly. Please refer to the Refund, Cancellation & Return Policy for applicable remedies.
If international shipping is offered, availability and applicable charges will be displayed separately. Customs duties, taxes or import charges may be the responsibility of the customer unless otherwise stated.
For shipping and delivery queries, please contact Damella using the contact information published on our website.
